February 17, 2015     







You thought TLD meant Top Level Domain? Well not on this page! This is Domain Name Journal's version of TLD - The Lowdown -  filling you in on the latest buzz going around the domain name industry!

  Many people in the domain industry are lending a hand to victims of Hurrricane Katrina. BulkRegister.com, for example, is automatically renewing all domains set to expire through September 16, and those already expired, that are managed by BulkRegister members based in areas affected by the storm. The action is designed to assure those displaced by the hurricane that they will retain ownership of their domains, and that they will continue to function. BulkRegister´┐Żs members in areas hit by Katrina manage thousands of domains, many of which provide access to the web sites of important businesses. If such domains were to expire, the web sites associated with them would become inaccessible, resulting in lost business and the possible loss of the domain name itself...CentralNic, the London-based registry that offers a series of geo-specific domains (two-letters followed by .com) has lined up another important registrar to handle their product. DomainSite, a fast-growing ICANN-accredited domain name registar, has introduced the CentralNic offerings that include US.COM, EU.COM, UK.COM, CN.COM, RU.COM, DE.COM & twelve others that represent the world's most populated countries. "Our names open up the entire domain space again and they work within the existing Internet infrastructure," said Joe Alagna, CentralNic's North American Manager. "People all over the world want descriptive domain names that end in dot com, but most often they can't get what they want because the easiest (dot com) domains are taken. We not only give them a dot com domain, but we also give them a name that relates to their specific country or region. Our momentum over the past two years has been amazing"...In the biggest domain sale reported so far in 2005, Sedo.com has brokered the $750,000 purchase of Website.com. The price eclipses the $700,000 paid for Local.com in March...Register.com says it is the first company in the online service industry to receive J.D. Power and Associates´┐Ż prestigious Call Center Certification. In an era where many customer support functions are automated and getting a live person on the phone to assist you is increasingly rare, the Register.com call center handled more than 1.2 million telephone, e-mail, and fax inquiries in 2004. Seventy percent of calls (which are toll free) were answered in 50 seconds or less and 85 percent of issues were resolved during the first phone call. Prior to certification the call center facility had to pass a detailed J.D. Power audit  of the company's recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. J.D. Power and Associates also conducted a random survey of Register.com customers who had recently contacted its call center. For certification status a call center must perform within the top 20 percent of customer service, based on Power's cross-industry customer satisfaction research.

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