It
was four years ago this month when we
first told you about an
ambitious new project launched by domain
industry pioneer and wildly successful
serial entrepreneur Bhavin Turakhia
(the founder of
Radix,
Flock
and Zeta
among other well established companies).
That story was about Titan,
Bhavin's vision for a service designed to
revolutionize business email. Since
then, Titan has flourished, propelled by one
major partnership after another that has
helped Titan Email become a go to solution
for businesses around the world, especially
smaller enterprises that want tools
tailored to their needs. Today Titan
announced their biggest leap forward to
date, a new
strategic partnership with
industry giant GoDaddy.
The partnership
will enable GoDaddy's Professional
Email offering in developing markets,
coupled with Titan's AI-enabled
business email platform, to empower millions
of entrepreneurs and small businesses with
tools to grow their brand and customer
engagement. Bhavin,
who serves as Titan's CEO as well as its
Founder, said, "Our
partnership with GoDaddy marks a pivotal
moment in making cutting-edge professional
email accessible to businesses of all sizes.
By combining Titan's innovative email
offering with GoDaddy's global reach and
trusted hosting and domain services,
we're helping entrepreneurs worldwide gain a
competitive edge with tools designed to
amplify customer engagement and drive
growth." GoDaddy
Vice President of Strategic Partnerships Oliver
Hoare added: In today's digital |
Bhavin
Turakhia
TitanFounder & CEO
|
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landscape,
small businesses need more
than basic email - they need intelligent
tools that make it easy to connect with
customers and stimulate growth. This
partnership with Titan enables GoDaddy to
offer small businesses in developing markets
advanced email that helps drive their
success." |
Shortly
after the initial press release came out his
morning, I got on a call with Bhavin, Ninad
Raval (Titan VP, Product & Design, who
Bhavin credits with building a world class product
in Titan) and Anuj Gupta (Titan Senior Director,
Strategic Partnerships) to get some more information
on the GoDaddy partnership as well as how much
Titan's service has grown since they first appeared
on our radar. Titan's growth has been fueled by a
unique suite of features designed to elevate
business communications, including:
AI-powered
email composition and response capabilities
Professional email design tools and branded
templates
Advanced tracking for email opens, attachments, and
links
Automated appointment scheduling
Streamlined email campaign management
Robust security features
Industry-leading uptime and email deliverability
rates
In
the past a lot of those attributes were
available only in software designed for much
larger companies that could have 500,000 or
more employees. Bhavin's vision was to bring
that power to the much larger universe of
small businesses, typically solopreneurs
or those with less than a handful of
employees. You might be surprised to know
that 81% of small businesses have no
employees and of those that do, half have
less than 5 employees. Bhavin
noted, "Small businesses are the
foundation of the global economy, and
they deserve the same powerful tools that
large enterprises use to succeed. Our
partnership with GoDaddy will democratize
access to these advanced email
capabilities, empowering millions of
businesses worldwide to enhance their
communication and marketing
efforts." Bhavin
and his team recognized that the needs of
small businesses were much different
than that of major corporations. For big
companies email and communications tools are
designed for collaboration with far
flung employees. |
Image
from Bigstock |
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What
small businesses need is tools that help
them acquire customers and grow.
Titan was designed with a focus on those
needs and it is paying off. The customer
base has grown to well over 2 million
mailboxes and the deal with GoDaddy is
expected help the company hit 10 million in
the next three or four years. |
While
you can point to the Titan feature set and say that
it is better and will improve numbers - nothing
speaks louder than data and Anuj Gupta
pointed out a treasure trove of it that was compiled
in a case
study of their 4-month pilot project
with GoDaddy in developing markets. It found that
Titan delivered a 76% increase in Average
Revenue Per User and a 65% uplift in customer Net
Promoter Score
(a metric
used to gauge customer loyalty and satisfaction
) compared to their legacy email
solution. Now the service will be rolled out to
GoDaddy customers across developing markets
globally, with initial deployment scheduled in the
current Q3-2025 quarter.
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